How it works
Services
Primary virtual care
Talk to a clinician 24/7 by phone or video.
Silver
Platinum
Emergency care
Virtual ER anytime; in-person ER with Plus.
Silver
Platinum
+ Plus
Weight loss management
Clinically guided weight care and coaching.
Silver
Platinum
Chronic disease management
Ongoing remote monitoring and care teams.
Silver
Platinum
Expert medical opinions
Second opinions from top specialists.
Silver
Platinum
Specialty & integrated care
Coordinated specialist and integrated care.
Silver
Platinum
Gold is in-person office care — these virtual services aren’t included on Gold.
Medications
Silver medication list
Medications included with virtual care.
Silver
Platinum
Gold & Platinum medication list
Full formulary for in-person plans.
Gold
Platinum
Delivery
Prescriptions shipped to your door.
All plans
Plans
Castle Health Silver
Virtual-first care, the everyday essentials.
Silver
Castle Health Gold
In-person office visits and preventive care.
Gold
Castle Health Platinum
Virtual care plus in-person office visits.
Platinum
Plus add-on
Major-medical for ER, hospital & surgery.
+ Plus on Gold or Platinum
Plan Guides
View or download every plan brochure and benefits PDF in one place.
All plans
Plus is an add-on for Gold or Platinum — it isn’t a standalone plan.
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Search articles or browse by category. Clear, practical answers — fast.
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Urgent Care
Primary Care
Getting Started
privacy
Medications
Billing
Latest articles
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What is the co-pay for the plans
Getting Started • Feb 11, 2026
co-pay for plans
Can anyone see the medication I'm taking?
privacy • Nov 13, 2025
can staff see medications i take
Does my plan qualify me to not pay a fine in mandated states?
Getting Started • Nov 13, 2025
does my plan prevent me from being fined in mandated states?
Can Urgent Care doctors be my primary care provider?
Urgent Care • Sep 18, 2025
I live in NY but am traveling to Florida, where should I schedule my appointment?
Urgent Care • Sep 18, 2025
What times are Virtual Urgent care appoints me available for me to schedule?
Urgent Care • Sep 18, 2025
What happens if I need to see a doctor in person?
Primary Care • Sep 18, 2025
What are some conditions that can not be taken care of virtually
Primary Care • Sep 18, 2025
Browse by category
⚡
Urgent Care
urgent care information
3 articles
Can Urgent Care doctors be my primary care provider?
I live in NY but am traveling to Florida, where should I schedule my appointment?
What times are Virtual Urgent care appoints me available for me to schedule?
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📚
Primary Care
primary care information
6 articles
What happens if I need to see a doctor in person?
What are some conditions that can not be taken care of virtually
What Primary Care conditions can be treated with my membership?
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🚀
Getting Started
getting started
3 articles
What is the co-pay for the plans
co-pay for plans
Does my plan qualify me to not pay a fine in mandated states?
does my plan prevent me from being fined in mandated states?
Where do I find my RX card
Your RX card location
View all
🔒
privacy
privacy
1 article
Can anyone see the medication I'm taking?
can staff see medications i take
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💊
Medications
medications
4 articles
What if I do not have refills left on my medication(s) that you are filling for me?
What if I have no refills?
Can I pick up medications locally?
Picking up medication at your local pharmacy
How many days supply can I get with my medications?
What is the daily supply limit on my medications?
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💳
Billing
billing
2 articles
How many dependents can I have?
Total number of dependents you can have
How am I billed
how you are billed
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